In case of production lines downtime, technical support and prompt intervention are essential to ensure continuity of production. Teleservice is the innovative method of technical support operated remotely with the remote intervention of sector specialists. The automatic lines supplied by Tekna Automazione e Controllo are designed to be connected remotely, via internet or direct connection and the software developed by Tekna Automazione e Controllo, in addition to carrying out the automation of the lines, guarantee the interaction of the specialist with the control system and diagnosis. The specialist technician connects to the system, supervises it and guides the user step by step in order to solve the problem.